Agreement to terms
These Terms of Service (“Terms”) are a binding agreement between you and Rieva (“Rieva”, “we”, “us”) governing your access to and use of Rieva’s websites, apps, and services (the “Services”). By creating an account, or by accessing or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.
Eligibility & accounts
You must be at least 16 years old (or the age of digital consent in your country) to use the Services. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.
The Service
Rieva is an AI assistant that plans and carries out tasks across the tools you connect, on the web and on WhatsApp. The Services are currently offered in beta: they may change, and features may be added, modified, or removed. We aim for high availability but do not guarantee the Services will be uninterrupted or error-free.
Plans & fees
Some features may be free during beta. We may introduce paid plans in the future. If fees apply, we will describe the price, billing cycle, and renewal terms before you are charged. Unless stated otherwise, fees are non-refundable, exclusive of taxes, and subscriptions renew automatically until cancelled. We may change fees on reasonable notice, effective the next billing cycle.
License & restrictions
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal, lawful purposes. You may not:
- copy, modify, distribute, sell, or lease any part of the Services;
- reverse-engineer or attempt to extract source code, except where the law permits;
- use the Services to build a competing product or to train a competing AI model;
- circumvent security, rate limits, or usage restrictions;
- access the Services by automated means except through features we provide.
Acceptable use
You agree not to use the Services to:
- break the law or infringe the rights of others, including privacy and intellectual-property rights;
- upload or generate malware, or attempt to disrupt, overload, or gain unauthorized access to the Services or connected systems;
- access accounts, data, or systems you are not authorized to use;
- generate or distribute content that is illegal, harmful, hateful, harassing, deceptive, or sexually exploitative;
- create deepfakes, impersonate others, or spread disinformation;
- attempt to bypass, “jailbreak”, or manipulate the AI’s safety measures;
- use Output to develop or train a competing model, or scrape the Services;
- violate the terms, rate limits, or acceptable-use rules of any connected third-party service.
We may investigate and take action — including suspending or terminating access — for violations.
Your content
You retain ownership of the content and data you provide or that Rieva accesses on your behalf (“Your Content”). You grant us a worldwide, non-exclusive license to host, process, transmit, and display Your Content solely to operate the Services and carry out your instructions, including sending it to our providers as described in the Privacy Policy. You are responsible for Your Content and represent that you have the rights and permissions needed to provide it and to authorize Rieva to act on it.
AI output
“Output” means content the Services generate for you. As between you and us, and subject to third-party rights and these Terms, you own the Output you generate and are responsible for how you use it. Because AI is probabilistic:
- Output may be inaccurate, incomplete, out of date, or offensive, and may not reflect real people, facts, or events;
- Output is not professional advice (legal, financial, medical, or otherwise); independently verify it before relying on or acting on it;
- similar or identical Output may be generated for other users, and Output may not be unique or eligible for intellectual-property protection.
You are solely responsible for evaluating Output and for any decisions or actions you take based on it.
Actions on your behalf
Rieva can take actions on your behalf in the tools you connect (for example, sending an email, creating a ticket, or updating a document). You authorize Rieva to take the actions you request. Sensitive or outbound actions are designed to pause for your approval; you are responsible for the actions you approve and for reviewing them before confirming. We are not responsible for the consequences of actions you authorized or approved.
Third-party services & integrations
The Services integrate with third-party services you choose to connect. Those services are governed by their own terms and privacy policies, and you are responsible for complying with them and for having the right to connect the relevant accounts. We are not responsible for third-party services, their availability, or their acts or omissions, and connecting them is at your own risk.
Our intellectual property & feedback
The Services — including all software, models, designs, text, and the Rieva name and logo — are owned by us or our licensors and protected by intellectual-property laws. Except for the limited license above, these Terms grant you no rights in our intellectual property. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.
Privacy
Our Privacy Policy explains how we collect and use personal information and forms part of these Terms.
Term & termination
These Terms apply while you use the Services. You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Services or other users, and we may discontinue the Services with reasonable notice. On termination your license ends; sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
Disclaimers
To the maximum extent permitted by law, the Services and all Output are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory — including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties regarding accuracy, reliability, or uninterrupted or secure operation. We do not warrant that Output will be accurate or that the Services will meet your requirements.
Limitation of liability
To the maximum extent permitted by law, Rieva and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Services or Output — even if advised of the possibility. This includes losses arising from AI inaccuracies or hallucinations, or from actions you authorized. Our total aggregate liability for all claims relating to the Services will not exceed the greater of (a) the amounts you paid us for the Services in the 12 months before the event giving rise to the claim, or (b) USD 100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Rieva and its team from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to Your Content, your use or misuse of the Services, actions you authorized, or your violation of these Terms or of any law or third-party rights. We will notify you of the claim and may participate in the defense with our own counsel.
Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you (for example by email or in-app) and update the “Last updated” date above. Changes take effect when posted (or on a date we specify), and your continued use of the Services means you accept them. If you do not agree, stop using the Services.
Governing law & disputes
These Terms are governed by the laws of India, without regard to conflict-of-laws rules. Before filing a claim, you agree to first contact us at [email protected] so we can try to resolve it informally. If we cannot, the competent courts in India will have exclusive jurisdiction, and you consent to that venue.
General
These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and us regarding the Services. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure). There are no third-party beneficiaries. We may send notices by email or in-app. You are responsible for complying with applicable export-control and sanctions laws.
Contact
Questions about these Terms? Contact [email protected].